1. Order Processing Time

All orders are processed after payment confirmation.

Processing time:

Standard processing time
1–3 business days

During peak seasons or promotions
3–5 business days

Order processing includes:

• Order verification

• Product quality inspection

• Secure packaging

• Shipping arrangement

Please note:

Orders are not processed on weekends or public holidays.

2. Shipping Time

Shipping time depends on the destination country.

Estimated delivery times:

United States
7–12 business days

Canada
8–15 business days

United Kingdom
7–12 business days

Australia
7–12 business days

Europe
8–15 business days

Asia
7–12 business days

Other countries
10–20 business days

Delivery times may vary due to:

• Customs inspections

• Flight schedules

• Weather conditions

• Holidays

• Local courier delays

3. Shipping Carriers

We work with reliable international shipping partners such as:

• International shipping lines

• USPS

• YunExpress

• DHL eCommerce

• Other logistics providers

The carrier will be automatically selected depending on the destination.

4. Shipping Fees

Shipping fees are calculated automatically at checkout.

Typical shipping rates:

Standard shipping
$4.99 – $9.99

Free shipping
Orders over $39 / $49 / $59 may qualify for free shipping depending on promotions.

5. Order Tracking

Once your order is shipped, you will receive an email containing your tracking number.

You can track your order through:

• The tracking link in your confirmation email

• The courier's official website

• Contacting our support team

Tracking updates may take 2–5 days to appear.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Street address

• City

• Postal code

• Country

We are not responsible for packages lost due to incorrect or incomplete addresses.

If a package is returned due to an incorrect address, reshipping fees may apply.

7. Customs and Import Taxes

Depending on your country, orders may be subject to:

• Customs duties

• Import taxes

• VAT

These charges are the responsibility of the customer.

Please check your local customs policies before ordering.

8. Shipping Delays

Shipping delays may occur due to:

• Customs clearance

• Weather conditions

• Holiday seasons

• Courier delays

If your order has not arrived within 30 days, please contact our support team.

9. Lost Packages

If a package is confirmed lost or tracking stops updating for a long period, please contact us.

We will assist with:

• Carrier investigation

• Reshipment

• Refund solutions

10. Split Shipments

Orders containing multiple items may be shipped separately.

You may receive:

• Multiple packages

• Multiple tracking numbers

11. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Order number

• Photos of the item

Our support team will assist you.